Police Services and Local Authorities

Family Guidance

If you feel it is appropriate, please direct families of missing people to our family guidance pages, which offer advice and information about what to do when a family member goes missing. 

The charity Missing People has 25 years’ frontline experience and provides a range of services for police handling missing person investigations and local authorities, including taking referrals for family support, making Publicity Appeals and sending supportive text messages to missing children and adults (TextSafe®).

Missing People offers support, advice and practical help to family members if someone they love has gone missing. We can also help if they’ve lost touch with a family member.

Families can talk to us about how they’re feeling and what their options are, as well as access a full range of Missing People’s services for as long as they need them, including: 24-Hour family support and the option to be referred for Telephone Counselling.


If you are requesting a publicity appeal as well as family support, please use our Publicity Request Form to request both. 

If you would like to make a family support referral (without a publicity appeal) please contact our helpline team at 0208 392 4545 or email This email address is being protected from spambots. You need JavaScript enabled to view it. with the details. 

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