How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


When a family member, partner or close friend goes missing it can be the beginning of an emotional rollercoaster for those left behind. If this is something you are going though now you could be feeling all sorts of emotions including sadness, loss, guilt and anger. You might move quickly from one emotion to another or have lots of feelings at once leaving you feeling confused and emotionally vulnerable. 

We are here to try and help you and your family make sense of your feelings. Our free helpline is available 24 hours a day. You can talk to us, whenever you need advice and support. As well as providing you with emotional and practical help we can also put you in touch with other specialist sources of support to help with issues you might be facing.

Whatever you are feeling right now you are not alone. We are here to support you today, tomorrow and for as long as it takes, until your loved one has returned.

As well as our dedicated helpline, Missing People can also offer free telephone counselling to help you or your children (11+) with more specific issues related to problems that arise when someone disappears. You can also join our Online Support Community for family and friends of missing people which is there for you to share information to get to know and support each other.

We hold an annual Family and Friends Day which provides a valuable opportunity for those left behind to come together and share their experiences. Also during the day we provide workshops and activities related to remembering the importance of self-care, your emotional wellbeing and ways to remember your missing loved one.

We have produced a number of studies looking at what people experience when a loved one goes missing. Whilst the reports below were initially designed to be used by professionals working with families, it may also be useful to read if you find yourself in the situation of having someone close to you go missing. You can also read more about 'Ambiguous Loss', a term often used when talking about the kind of loss families with missing loved ones experience.

Download 'An Uncertain Hope'

Download 'Living in Limbo'

Whilst the information on this web page has been provided in good faith, it should not be taken as legal advice. For information tailored to your individual circumstances, please contact your police force, solicitor or an advisory organisation as appropriate to your query. Call us on 116 000 and we can help put you in touch with organisations who can help.

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