Who we are

A lifeline when someone disappears

We are a team of caring, highly skilled staff and volunteers working around the clock to support anyone affected by missing, alongside our partners and supporters across the UK.

Find out about the people who lead and support Missing People.

Diversity and Inclusion 

Missing People is committed to diversity and to equal opportunity.  See our Diversity and Inclusion policy for more.

Give time

Use the Search Directory to find out who is missing in your area or volunteer for Missing People.

Give socially

Join the Search by following us on Facebook or Twitter. The more people who share our missing people appeals with friends online, the more chance we have of finding them.

Give anything

Let us know how you are supporting Missing People! Call us on 0800 MISSING (647 7464) or email supporters@missingpeople.org.uk and tell us how you can help.

Jo Youle - Chief Executive

Jo Youle

Jo has led the charity Missing People since 2012, before that working at a senior level within the organisation for more than 10 years, starting as Head of Helplines.

In 2014, Jo received Third Sector's Rising Chief Executive Award and in 2016 led the charity to be ranked as the 18th best not for profit to work for in the annual Sunday Times list.

Jo has been a proud trustee of Brook since 2014, and Deputy Chair since January 2017. Jo was a Samaritan for 10 years, latterly a Co-Director of Central London Samaritans following a career as an artist and songwriter for Warner Music and Chrysalis. Jo is a trained mediator and an experienced public speaker and media spokesperson on the issues of vulnerable and missing young people and issues relating to the Third Sector. Jo was recognised as a Guardian Top Charity Chief Executive on social media in 2015 and 2016. 

Follow @joeyyoule on Twitter, or listen to her podcasts here.

Ross Miller - Director of Fundraising and Communication

Ross Miller

Ross leads an award winning team to raise vital funds and awareness, including helping to find vulnerable people through award winning partnerships with businesses including Royal Mail and the out-of-home advertising industry.

Ross is non-executive Director and treasurer of two charitable trusts established by one of the worlds largest private charity donors, awarding funds from the players of the People’s Postcode Lottery to inspiring education and sporting charities. Ross is a trustee of Foal Farm, an animal rescue charity in Kent.

Ross is an experienced speaker and for 2018 sits on the Advisory Board of ThirdSector magazines’ Fundraising Week.  

Sophie Lapham - Director of Services 

Sophie Lapham joined Missing People in February 2015 as Director of Services, having worked in the voluntary sector for 10 years in a range of management roles. Most recently, Sophie was Head of Service Support at Samaritans, leading the team delivering caller support, volunteering and training, and the Listener Scheme in prisons. Sophie's first role at Samaritans was project managing the awar-winning partnership between Samaritans and Network Rail to reduce railway suicide.

Sophie worked for Victim Support for a number of years including as Area Manager for South West London, responsible for services to victims and witnesses of crime across five London boroughs and seven courts, including specialist domestic violence services. Sophie has been a trustee of the charity Mosac and volunteered on a helpline when living abroad.

Susannah Drury - Director of Policy and Development

missing people profile

Susannah joined Missing People in 2013. She leads the Policy and Research Team who help missing people and their families get the support they need from UK governments, the police and other agencies and who are responsible for the charity’s services being in line with the needs of those who use them. She also leads the Development and Partnerships Team who provide innovative services to people affected by missing; deliver training and conferences to professionals to share good practice and who increase the reach of the charity through partnership working with police forces and other agencies across the UK.

Susannah is a member of the Advisory Board for the Centre for the Study of Missing Persons at the University of Portsmouth, a member of the Scottish Government’s National Working Group on missing people, and a member of the UK Expert Reference Group for missing people chaired by the National Policing Lead for Missing Persons. At Missing People, she has previously had a variety of roles, including Director of Services and Director of People. Susannah regularly represents the charity at national conferences, Government meetings and as a media spokesperson

Prior to working at Missing People, Susannah had 15 years’ experience of policy, research and service user participation roles in local and regional government, at Nacro, the crime reduction charity, and at SHS Trust, a social inclusion charity. Most recently, she was a Scrutiny Manager for the London Assembly, leading the team supporting Assembly Members to hold the Mayor of London to account on policing and crime issues.  

Zoë Hart – Director of People and Organisational Development

Zoë believes that investing in people is the key to delivering positive social change. At Missing People she is responsible for leading our People Department to further develop our reputation as a great place to work and volunteer and to ensure we have the people with the right skills, knowledge and experience to deliver our strategic plans.

Zoë brings over 10 years’ experience in people-related roles across the Charity and Higher Education sectors, having been part of the leadership team at The British Red Cross as well as Head of People Development at the University of Southampton Students’ Union.

Zoë has also worked internationally as Programme and Volunteer Manager for a high-profile NGO in Haiti, after it suffered its devastating earthquake in 2010. Prior to this, she worked as Broadcast Journalist at the BBC.

Zoë is an experienced speaker and panellist. Her specialist subjects are volunteering, diversity, inclusion, politics and equality. She is also the vice-chair of Monty’s, a community development charity and social enterprise, where she is responsible for Governance and HR.


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